Working with a virtual receptionist provides more flexibility to your customer service plan. This lets you take only important calls and keep your phone lines open for calls even if your business has closed for the day. There are many ways a virtual receptionist can help you win more business. These include:
Ensuring you Don’t Miss any Calls
Every call is important to you and missing even one can cost you money. Customers who don’t get through calls through may not call again. A virtual receptionist ensures all your calls are taken. Calls are not always about complaints and problems. You may have phone calls about new business and missing these calls means a monetary loss to you. Your virtual receptionist gives your callers a warm greeting, takes and transcribes their messages, as well as forward calls to you and the appropriate staff as instructed.
Helping your Save Money
Hiring an in-house receptionist can cost you money on their salaries, benefits, compensation, and more. Plus, they only work during work hours and have to take lunch and coffee breaks. The money necessary to pay for their employment needs to come from somewhere and you may have to cut your marketing budget. Fortunately, you can choose to have a team of virtual receptionists for less than the cost of employing an in-house receptionist.
Giving you the Time and Space you Need to Grow your Business
Your business phone can be both your friend and enemy. Although a big part of sales are closed over the phone, letting calls go while you are on the phone can usually stifle sales. Plus, spending more time answering calls will stop you from making new marketing plans, find new markets, and securing more business. With virtual phone answering service by Office HQ, you can have all the time and space you need to focus on other important aspects of your business, especially on growing your business.
With the services of a virtual receptionist, you can be sure your customers are kept happy and satisfied. The professional ensures you can get a prospect on the hook before speak with them. Just by talking to a human, a possible customer can get an idea of the quality of service your company can give them. A virtual receptionist makes your business available for your customers beyond office hours, providing you with an extra time to complete more essential takes, increase business profits, and reduce costly expenses.